FAQ

1.What types of pins and coins can your factory produce?

As a real manufacturer, we specialize in producing a variety of high-quality pins and coins, including soft enamel, hard enamel, die-struck, 3D, and printed designs. For example, we recently created a custom 3D lion-shaped hard enamel pin with a gold-plated finish for a client in the sports industry. Whether you need unique shapes, intricate designs, or specific finishes, we can tailor our products to meet your exact requirements.

2.What is the production process for custom pins and coins?

The process begins with receiving your design and creating a digital mockup for your approval. Once approved, we proceed to stamp the base shape using molds. Colors are filled and cured for enamel pins, while printed designs are applied using advanced printing techniques. Plating or polishing is then done to achieve the desired finish. Finally, the pins or coins are assembled with appropriate backings (e.g., rubber clutches or butterfly clasps) and undergo strict quality checks before packaging and shipping.

3.What is the minimum order quantity (MOQ)?

Our typical minimum order is 50 pieces, but this may vary depending on the style and complexity of the pins and coins. Feel free to discuss your specific needs with us.

4.What is the average turnaround time?

Our standard production time is 10-14 days, depending on the design complexity and order size. We offer rush services with faster turnaround times for urgent needs, subject to an additional fee. Let us know your timeline, and we’ll do our best to meet your deadlines.

5.Can I request a sample before placing a bulk order?

Absolutely! We provide physical samples of your custom design for approval before moving to full production. For example, a client recently requested a sample of a 3D hard enamel pin with a unique shape and color finish to ensure it matched their vision. This step guarantees your satisfaction with the final product. Samples are available upon request to help you make an informed decision.

6.Do you offer custom shapes and sizes?

Yes, we specialize in creating custom pins and coins in any shape or size to match your unique vision. Whether it’s a traditional circle, a complex geometric design, or a fully custom shape, our team will work closely with you to bring your ideas to life.

7. What materials are your pins and coins made from?

Our pins and coins are crafted from premium metal alloys like brass, iron, and zinc, ensuring durability and a polished finish. For example, we recently produced a set of custom brass pins with vibrant soft enamel colors for a corporate event. We also offer eco-friendly materials for sustainable options, catering to environmentally conscious projects.

8. Can I provide my own design?

Absolutely! We accept custom designs in vector formats AI, .EPS, or .PDF.For instance, a client recently provided a detailed logo in .AI format, and our design team optimized it for production, ensuring crisp details and vibrant colors.

9. Are there any setup or design fees?

Setup or design fees may apply depending on your specific requirements. A modest setup fee could be incurred for tooling or mold creation, particularly if your pin design is complex. Additionally, if you need assistance with artwork, we provide cost-effective design services to help transform your concept into a finished product. Let us know your needs, and we'll guide you through the process!

10. What types of pin backings do you offer?

We provide a wide range of pin backings to suit your needs, including:  

Butterfly Clutches: The most common and secure option.  

Rubber Clutches: Durable and resistant to wear and tear.  

Deluxe Clutches: Premium option for added security and a polished look.  

Magnet Backs: Ideal for delicate fabrics or easy removal.  

Safety Pin Backs: A classic choice for versatility and simplicity.  

Let us know your preference, and we’ll help you select the best backing for your pins or coins!

11. Do you offer packaging for pins?

Absolutely! We provide a variety of packaging options to suit your needs, such as:  

Individual Poly Bags: For simple and protective packaging.  

Custom Backing Cards: Perfect for branding and retail-ready presentation.  

Gift Boxes: Ideal for a premium, polished look.

12. Can I make changes to my order after it has been placed?

Once your order enters production, making changes may not be feasible. However, we’re happy to accommodate adjustments during the design approval stage. To ensure a smooth process, we recommend reviewing and confirming all details early. If you have any concerns or need modifications, let us know as soon as possible!

13. Do you offer international shipping?

Yes, we offer international shipping worldwide! Shipping costs and delivery times vary depending on your location. We have very good UPS and Fedex shipping rates.

14. How do I place an order?

To place an order, simply share your design ideas, desired quantity, and any specific preferences (such as pin size, backing type, or packaging). Once we receive your details, we’ll provide a customized quote and guide you through the process to finalize your order. Our team is here to help every step of the way—feel free to reach out to get started!



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